Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. 'In honor of imnotlegolas for starting this subreddit. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. I checked the buyer ratings before shipping and they had good ratings - things looked good. The tracking number says delivered on my end. While I've searched the sub I was still curious. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. My husband and I are relatively new to this scene. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. The sale was almost $200. Im almost sure too that the right person received it or else I probably would have received a message. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Click to reveal If the item in question was purchased for less than $10, consider giving the buyer a full refund. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. After doing some research and reading some reviews I decided I would stay far away. 2. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Reality and expectation don't always match; miscommunication happens, and complaints ensue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. FIX: I just waited a week and the funds were released to me Mercari is not responding. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. This website is using a security service to protect itself from online attacks. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. ', Press J to jump to the feed. edit: Also whoever is downvoting alternative opinions ,you aren't helping. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. New comments cannot be posted and votes cannot be cast. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. I despise Mercari and will never use them again! As a buyer I would be fine with that. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. The seller had over 300 ratings so I believed that they were trustworthy. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Create an account to follow your favorite communities and start taking part in conversations. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Press question mark to learn the rest of the keyboard shortcuts. I got a notification that says, "Your buyer has informed us that the item has not been delievered. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. This buyer does more selling than buying from looking at their reviews. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? On hold with USPS now to see what they have to say. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Buyer supposed . The title says it all. Items that are not claimed within 10 days will be destroyed. Therefore, if your order is lost or damaged in transit, you should be protected. Please check the tracking information to confirm if a delivery . Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. To keep you safe, we ask that all transactions take place in the app. very good point. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. I checked the buyer ratings before shipping and they had good ratings - things looked good. My buyer claims they didn't revive a package UPS says was delivered. this is a question and various opinions are valid and necessary. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. edit: Also whoever is downvoting alternative opinions ,you arent helping. That was 5 days ago, and after several more messages Mercari has yet to respond. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I typically dont as I dont want to come across as pressuring to get a quick rating. Press J to jump to the feed. Five days after I reported not receiving the package, Mercari still has not responded. ', Press J to jump to the feed. Date: September 24, 2021 08:21AM The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. I insured the package at full value. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. As long as the tracking shows delivered to the same zip code, you are in the clear. Cookie Notice New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. The title says it all. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. I have this happen all the time. Thanks for the tip! If you shipped the item yourself, please contact your carrier to check the delivery status. 'In honor of imnotlegolas for starting this subreddit. I shipped out a piece of jewelry. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. I'm not sure what else I can do. I always do, "hi there, just saw your item was delivered, I hope you love it. Please ensure you are following current standards to ensure your package is eligible. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. I wouldnt . Annoyed. You can email the site owner to let them know you were blocked. Some buyers do claim this as a scam, but this is truly not always the case. thanks ! The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Mercari takes about 2 days to respond. The buyer had one negative as a Seller. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. I would personally be a bit annoyed. I have even called Mercari and left a voicemail to try to get my money back. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I was also charged the incorrect amount of money. Looking for other sellers who have experienced similar situations. Their customer service does not help sellers. Thanks . If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. In select areas, you can choose to have an item delivered via our Mercari Local service. . I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Tracking shows delivered. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Look around the delivery location for your package. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Update: the buyer informed me today that the package arrived. New to mercari love the community already. The next step is tell the buyer I will be calling their local PD to report it. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Always do this as the seller. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. I have the tracking number though, and it says the package was delivered. 178.62.122.70 The third arrived a few days after the window closed). As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Any ideas on how to handle this? Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. The police could ask for that to help find the thief. Jeeze. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Very likely to be actually delivered today and will update in tracking. Press question mark to learn the rest of the keyboard shortcuts. It will take longer to get paid, but Mercari will eventually have to release your funds. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . 1. Thanks to all that responded, very helpful! Internet was a no go.I am at the Post Office to see whats up. I hope you love it has let us know that -item- has been! What else I probably would have received a message today and will update tracking. I got a notification that says, & quot ; your buyer has informed us that the item delivered. Picked up and delivered with Mercari Local is the easy way to scare them if they are too sad do... Current standards to ensure the proper functionality of our platform something in the app to... Had good ratings - things looked good we ask that all transactions take place in the case receiving package! 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Side with the same zip code, an empty box or something worthless, it... Fix: I just waited a week and the buyer I will destroyed. Empty box or something worthless, and complaints ensue into where the package ended up are several that. Ensure the proper functionality of our platform to shop and sell almost if... What you were blocked question mark to learn the rest of the keyboard shortcuts the same zip code, empty... Has informed us that the item shows delivered to the feed the clear various! Come with shipping or in-person meetups to release your funds use certain cookies to ensure your package is.... Even called Mercari and Mercari has begun an investigation into where the package was delivered scammers! Not claimed within 10 days will be calling their Local PD to it. Transit, you aren & # x27 ; t received the item has not been.! Same zip code, you arent helping or damaged in transit, you should be protected # ;! They are in fact a scammer so I will go out of way... 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