During our stay we explored all 3 resorts and spent time at the Sunrise pool. We are headed there in November and your review has me ready to pack right now!! If saving chairs, use something unique like a book (not just a white towel like everyone else). They love these seats. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? Thanks for your review. The food is fresh and high quality. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! HOWEVER, after reading your review, I am personally re-energized & cannot wait! Great review! Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. Yes. Im glad that youve found the review helpful. With the waterslides and everything, we think you should book the Grand. We ordered two as our appetizers. Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. Thank you so much for the time you put into this review!! Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. Seriously, its some of the nicest sand you will ever sink your toes into. Cam, We are traveling with our 4 boys ages 14, 17, 17 & 20. We are going in April with 4 and almost 6 year olds. Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. Our boys enjoyed the simple penne pasta with butter. Might sound stupid but I cant seem to figure it out. The property features "The Playroom," a fun and interactive kids club. Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. Were going there in January. They will also like the shows in the evenings. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. The Grand offers room service throughout the day, but we only took advantage for breakfast. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company.Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). They do run buses to go there but only for premium members. I hope this helps. The snack bar was GREAT! We actually have another 10+ photos of desserts that had to be cut from this post. Very busy in early morning otherwise fairly quiet. Thanks for the great post. We appreciated him so much that he would share that with us! We spent most of our time at this pool, which is located near the beach. We are traveling here early June and noticed that you are not in the Diamond Club? Can you tell me something about the television channels or access to Hulu TV or something similar? Extremely friendly and connected with the audience. You can make reservations, check the daily list of events, along with other things. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We got the standard beach bag and robes only for the adults and CHI brand hair products. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. Also, how is that managed? There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. Its also brand new. I cant remember the specific brand of water, but we had lots and it always was refreshed. Ha ha. Please see our partners for more details. We stayed in a Garden View Suite on the 3rd Floor. Youre going to have a great time. We loved our evening here. We ordered the big breakfast you see in the above photo on our first morning. In order to access the Grands restaurants and its spa, you have to purchase either a day pass or night pass. Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. At least run shuttle service free of cost to beach palace. We would love to return. Is it the one between the Olympic pool and the half moon pool? If you like this Moon Palace Resort review, please consider booking using this affiliate link. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). We also got a free 25 min back massage, manicure, pedicure per person with our stay. How much is it per day for all inclusive for 2 adults? We will be going to the Grand Moon Palace 4/16-24, 19. I know most Mexican resorts do this on the first morning of your stay, but it would be way more effective closer to the end of the stay where people actually had a chance to experience the wonderful resort. Layout: Resort consists of 3 hotels. The pasta bar and tepanyaki bar are also made to order by a chef. Based on the location of the resort, I would suspect the seaweed will always be there. We just walked up to the restaurants and were seated instantly. At the time of our visit in February 2018, this all-inclusive resort had been open less than one year. Thanks for taking the time!! If you stay at the Grand, you have access to all three resorts. We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. We traveled with a family of friends and had a fantastic time. And beautiful family! The Grand at Moon Palace - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. Nice overview. He made our last night the best night! They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). The servers make note of it and the kitchen is informed of the allergy. We didnt buy anything, but they did have sunscreen, hats, play things for the beach, etc. 3. There is a map online of which trolley can take you where. This is one of many games that get kids moving. The Playroom is where you will find the jungle gym (pictured above), bumper cars and mini-golf. We could eat this all day long. We still had plenty to do at the resort even though the big slides werent open yet. We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. Additional question about The Grande beach..your pictures make it look as though its a very nice beach with some seaweed. The extensive list of appetizers made it far too hard to choose so we ordered everything! I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. Thoughts. The Los Tacos pool is quiet, cool, and refreshing. That was another complaint on TripAdvisor by non Diamond Elites. Thanks Nguyen! As soon as the attendant let go, Braydon went flying back to the top. Hi Martin they are separate resorts, but located side by side. The Wired Teens Lounge is meant for teens ages 13 and above, but we saw kids of all ages (including adults) playing here. Bienvenidos al Hotel The Grand at Moon Palace en Cancn! When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. Unique day club area looked awesome but we didnt use it because we have kids. If so how was your experience with this. An added bonus is that you get access to The Grands sister resorts Sunrise and Nizuc. Relaxation pool wasnt heated but quieter and warm enough on hot days. It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. Tia and Im glad you had a great trip! One question I have is the location of the diamond only pool. Let them run free knowing they are always supervised by our trained staff. Is there an extra charge? Secondly, are all the photos taken from your trip by you ? The Grand has lots of elevators, so you should have any issues. You can see the top of the water slides in the distance. Just wondering if the have floats for the lazy river and do you have to pay for them. Do you recall which swim up building is closest to the lobby? Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. Looks like you have 2 pictures view from 3rd floor room. For dessert ice cream balls covered in Japanese rice dough. We love this! Totally wonderful. This is the seafood fettuccine with black ink pasta. Love your idea of ordering coffee, pastries and fruit each morning so we will be doing that as well which will keep the kids satisfied until we get to the buffet. For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. Guests like you make our Palace family full of joy and satisfaction. This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. I (Cam) foolishly wore a white T-shirt that is now no longer with us. Travelled during spring break (near full capacity), two adults, two kids. This way all of the staff know not to feed your child something that can hurt them. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. We didnt spend any time there. We are so excited about our trip now! Delicious. Forgive me if stated already, but did you have a resort credit when you were there. The desserts at the buffets are incredible. And your boys are very cute! We went swimming every day, at different pools, and the water was warm/refreshing (not cold). I assume checkout is mid morning. Our family is having a reunion in Dec. We booked through Interval International. This resort is an all inclusive in Cancun Mexico. Awesome review of the Moon Palace. Just ignore them and continue walking until you get outdoor. . My son will definitely like that. The shows were so so (compared to cruise shows) tho. There are plenty of pools, activities, games, shows and restaurants to keep you and your family entertained for days. In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. We are 99% sure we are going to stay at the Grand this March. Thank you so much for your reply, well go to the bank and stock up on small notes! You place the beef on the the hot plate and cook to your liking. LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. TheGrand_GM, Gerente at Moon Palace The Grand - Cancun, responded to this review. This is an exclusive section of the Moon Palace Resort. We didnt book ahead of time and we didnt have any problems getting in. and well make sure to visit you again soon. Thanks We thank you for your support. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. Its extremely thorough & makes an upcoming trip very exciting!! It will be easier to get in an out with a foldable stroller. Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in This post was originally published in 2018 and updated in December 2022. We talked to a number of people who used credits at the spa. BUT we didnt spend much time on the beach. We stayed and watched in awe His name was Gabino Martinez. We LOVED Jade and Travoli. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). They tell to use sister resort called beach palace if you want to to go beach. Trip. Should you add Sayulita to your travel short list? We are glad you found the post helpful. Wondering if anyone used resort babysitters to have a night out? They thought was really cool. This section is gated, so kids cannot enter or exit without being signed in or out. Parents can also stay and let their younger ones play. Thank you again for your great review and tips. Staff was always friendly and we were glad to tip them for their hard work. We just left the Grand on 1/2/20 after 5 days with our teen girls. I was wondering if there was a variety store at the resort for things you might forget. Long-term Palace members with our first visit to The Grand. You sign them in, and they have space to play but its not really supervised. Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. Out with a family of friends and had a fantastic time get in an out with a of! Im sure I am not spelling it correctly tips for the grand at moon palace sorry ) is.... 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