Please remember to bring a form of payment as well as applicable immigration/identity documentation based on the requirements for the program to which you are applying. Please visit the TSA HAZMAT Endorsement Threat Assessment Program website. The Help Desk team is essential to give an excellent . During your in-person enrollment, the enrollment center trusted agent will capture the best quality fingerprints possible to submit with your application. Help to service and maintenance audio-visual equipment as needed. If you have questions, call the TSA Help Desk (877) 872-7990 or send email to [email protected]. Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Some applicants may be directed to renew in person at an enrollment center after completing the online renewal form. The value of SPOC is that it brings order, discipline, and consistency to the support process. You will receive an email or phone notification with instructions on retrieving your KTN online. To expedite the application process, you may complete an optional online TWIC pre-enrollment. Some e-mail programs convert large files to a linked document (ex. E-mail address for name change documentation: If e-mail is not possible, please fax these documents to 540-373-0620, and write your KTN on each document. Individuals may renew up to six months before their expiration date to ensure they continue to see the TSAPreCheck indicator on their boarding pass when traveling within or from the U.S. Applicants must be U.S. citizens or lawful permanent residents who successfully complete a background check that examines criminal history, lawful presence, and any association with terrorism. Support organizations that follow a SPOC model typically have lower costs, and higher customer satisfaction that those that do not follow a SPOC process. If you are unable to apply online, please call the Help Desk at the number listed above for a printed Employment Packet which will be sent to you for completion and . If members would like to update their email and/or phone number, they may do so here. No. Documents must be submitted as an attachment to the e-mail. Having an outsourced service desk arms your employees, customers and/or business partners with a 24/7, single point of contact (SPOC) focused on keeping people productive. By pre-enrolling, you can ensure that your personal data is entered correctly from the comfort of your home, office, or other location. .recentcomments a{display:inline !important;padding:0 !important;margin:0 !important;}. A logical IT Help Desk structure is important to ensure your companys users know what support is available and how to contact IT Help Desk support. Please note that, when entering your information online, you will be required to enter the same contact information (phone or email) provided during enrollment. Acceptable e-mail formats are JPEG, PDF, and DOC. The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. You must be licensed in a participating state to enroll through IDEMIAs UES Enrollment Centers for the HME STA. There is not a phone number for the new help desk. They are available Monday Friday, 8AM 10PM Eastern Time. The cost for TSAPreCheck membership renewal varies depending on how you complete your renewal. The EYO stakeholder operates a private enrollment center meaning in which only applicants authorized by the EYO stakeholder can enroll at that location. Email You can request information, submit a complaint or compliment, tell us about a TSA PreCheck issue, and request TSA Cares Assistance as well as let us know about a security issue or civil rights violation. Members may fill out the Service Status form here or contact customer service at 855-DHS-UES1 (855-347-8371) between 8am - 10pm Eastern, Mon. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. This section of our Resource Library contains comprehensive metrics ebooks and introductory guides. 4. Yes, TSA requires all names used, current and past. Service Desk - TSA. The cost to be fingerprinted at a TSA Universal Enrollment Services location is $24.00. Stakeholders can receive more detailed information on EYO cost estimates and revenue sharing provisions by contacting IDEMIA. Identification Learn about ID requirements. Online TSAPreCheck renewals require a nonrefundable renewal fee of $70.00. It is recommended that you schedule an appointment. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Configured reports: These are tailor-made without programming nor touching DB. You may renew your TWIC up to one year prior to the expiration date printed on the TWIC card. However, TWIC holders are eligible to renew online up to 12 months after their TWIC expires. TSA's Transportation Security Operations Center (TSOC) serves as TSA's coordination center for transportation security incidents and operations. 552a. If you pay the reduced fee, your TWIC card expiration date will be 5 years from the issuance date of the supporting FAST card or the expiration date of your current, unexpired HME. Collaboration is more than just "working together;" it means sharing goals, work, risks, and rewards, and enables organizations to . Additionally, TSA may also determine that an applicant is not eligible based on analyses of records related to violations of transportation security regulatory requirements. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. Copyright 2023 | WordPress Theme by MH Themes, Single Point of Contact (SPOC) IT Help Desk, 7 Help Desk Support Ticket Handling Best Practices, 8-point Help Desk Quality Assurance Checklist, The Top 8 First Contact Resolution Best Practices, 14 Help Desk Best Practices: How to Achieve Service Excellence in 2022, Help Desk Ticket Categories: CREATE Help Desk ticket classification. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Provide 24X7 first-line support for all Warehouse Automation. For example, if you present a U.S. birth certificate with your maiden name and a drivers license with your married name, you must also provide a marriage certificate that shows the link between the names on the birth certificate and the drivers license. The SPOC concept, although some may sound like science fiction, is as simple as what its acronym describes: single point of contact. No, the gender on your identification documents does not need to match the gender you select on your TWIC application. We pay close attention to a candidate's skill set, experience, and personality to assure an easy, seamless fit for the position. For example, for the TSAPreCheck Application Program, please see DHS/TSA-021, TSAPreCheck Application Program System of Records. Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. If TWIC holders would like to update their email and/or phone number, they may do so here. For Assistance. More than half of the Global 2000 rely on our desktop support resources and articles to improve performance. Listed on 2023-02-26. Service Desk - TSA I. TRC Staffing Services, Inc. Louisville, KY. . Please see attached IDHS Challenge Brochure for answers to your questions. Full Time position. Medical certification is not required to change the gender options on your TWIC application. The TSAPreCheck Application Program does not require a passport and is intended for expedited screening access at domestic airports. Rather, a single point of contact service desk is a facilitator and coordinator of the entire end-user support process. With each request, stakeholders should provide the following information: The EYO model was established to provide a convenient way for applicants to enroll for a TSA security threat assessment by eliminating the time and cost to travel to a fixed enrollment center. Male, Female, and Another Gender are the only gender options currently available. This issue is referred to as TWICs with missing fingerprints. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. Contact the Universal Enrollment Services (UES) Call Center to begin the process at 855-DHS-UES1 (855-347-8371). Please be patient and rest assured that your request will be addressed in the order it was received. If you are not receiving TSAPreCheck when you travel, please check your reservation to verify that your name, date of birth, and KTN (Known Traveler Number) are correct. Travelers requiring special accommodations or concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance. TWIC Apply for a TWIC card. Success of the enterprise SPOC relies on having an organization that exhibits a culture of teamwork and trust, acting and working as one company. An official website of the UnitedStates Government. Please note that for TWIC applicants, a non-refundable card replacement fee of $60.00 is required for name change requests. COMPANY SIZE 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE If pre-enrollment is available for the program to which you are applying, you may make an appointment online during the pre-enrollment process. If your program allows for pre-enrollment, you can be fingerprinted the same day, usually within one hour or less after completing the online form. Respectfully, TSA Human Capital" 7 Related Topics When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. Finally, a SPOC monitors the progress of all open tickets, prompting action on tickets that appear to be stalled, and closing tickets that have been resolved satisfactorily. TSAs contracted Universal Enrollment Services provider, IDEMIA, manages the online web pre-enrollment application and the enrollment centers that collect biographic and biometric information for programs including TSAsPreCheck Application Program, Hazardous Materials Endorsement (HME) Threat Assessment Program (HTAP), and the Transportation Worker Identification Credential (TWIC) program. Marriage certificates must include a government seal. It is recommended that you schedule an appointment. This is an invalid form of submission. Appointments are encouraged to save you time but are not required. This will ensure a uniform service of consistent quality. Click here to see if your card was affected. Fingerprint capture is part of the overall in-person enrollment process for programs such as TWIC, HME and the TSAPreCheck application program. A medical certificate may be required. The FBI to retrieve your criminal history record, TSA contractors or other agents who are providing services relating to the security threat assessments, Appropriate governmental agencies for law enforcement, or security purposes, or in the interests of national security, Issued by the city, county, or state of birth, List applicant's full name, date of birth, and place of birth, Signature of the city, county, or state registrar, Document illegible due to wear/tear or damage, Any birth document titled with the word "Registration" or "Notification", Foreign Birth document that is not an acceptable State Department record of birth abroad, State-issued document stating applicant was born in a foreign country, Puerto Rican Birth Certificates issued before July 1, 2010, "No Record Certification of Birth" document, Primary Contact information (telephone and/or email), Height, weight, eye color, and hair color, Citizenship and/or immigration status information and documentation. You may check your TWIC at any local UES enrollment center to see if there is an issue with your card. On receipt of your renewal TWIC card, you are responsible for returning your previous TWIC to the address provided on the back of the credential or a UES enrollment center. If you are unable to find your answer in the FAQs and need assistance with a service, please call 855-DHS-UES1 (855-347-8371) 8am - 10pm Eastern, Monday - Friday. Your email address will not be published. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. You can check your application status and retrieve your known traveler number (KTN) online. Medical certification is not required to change the gender options on your TSAPreCheck application. The name you use for enrollment must match EXACTLY with the documents you provide for identity verification (valid Photo ID) and proof of citizenship, as well as the name you use when booking airline travel reservations. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. Note: Documents in Portable Document Format(PDF) require Adobe Acrobat Reader 5.0 or higher to view. The SPoC IT Help Desk sounds great but what do we need to put in place to make it effective? Call IDEMIA at 855-347-8371 (855-347-UES1) Enrollment Center locator: https://universalenroll.dhs.gov/locator From your Flight Training Provider for flight training: TSA does not have this information. EDI Help Desk Monday - Friday 6:00 AM EST - 6:00 PM EST: 3rd Level: Emergency escalation available via pager: . You do not need to provide documents that prove you have previously used another name or alias. TSA may share information outside of the Department of Homeland Security (DHS) in accordance with the Privacy Act, 5 U.S.C. Fingerprints are taken by an electronic scanner. The assigned KTN must be used when booking travel. The KTN can be entered when booking reservations online, via phone with the airline reservation center, or with the travel management company making the reservation. IT Support has 10 employees and provides support services to SMEs. Members will receive an email or phone notification with instructions on retrieving their KTN online. You must provide a valid photo ID that matches your full legal name. Interested applicants must visit an enrollment center servicing the TSAPreCheck application program to provide the required biographic information and valid identity/citizenship documentation. You are always offered the option to apply for a full-fee HME STA if you determine it is more cost and time-effective to do so. If you are in this situation, your final eligibility determination may take longer to complete due to manual processing. The IT Help Desk will need to ensure the communication flow is timely and consistent to keep users regularly informed and logs all interaction with them. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. A foundational element for IT service management (ITSM), service desks handle the full lifecycle of IT service delivery, from managing service requests to resolving service issues and planning service upgrades. Please pre-enroll and visit an enrollment center if you would like to enroll with a comparable assessment. ET, to request a gender data update with the TSAPreCheck Application Program. The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. Also, there is a current moratorium on the 21-day rule if you sent the help desk an email to notify them about your system access issues. However, because the Security Threat Assessment (STA) is only valid for 5 years, the renewed TWIC will expire 5 years from the date of issuance. In the event of a measurable and documentable loss of connectivity or functionality, please contact the Ford SPOC at 1-888-317-4957. Business Continuity. There is an issue with a number of TWICs that did not have encrypted fingerprint information loaded onto the card during the production process. To make it effective please be patient and rest assured that your request will be in... You select on your TWIC at any local UES enrollment center servicing TSAPreCheck... 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