They don't value their employees. Mission. . And the phone number on the banner is for rushmypassport.com We learned just go thur the post office. What a joke. The man at the FedEx store was clueless on what I was trying to do. The phone number on the banner goes to Rushmy passport.com and they were unable to assist, and gave me a number to call govworks. to get out of the site, but they took my money. What do I need to get a passport renewal? mL~av7YU'&3_5)~XWp JXXQ13 The post office REFUSED to provide hand-carry service. We have a deep understanding of how important your operating license is, and our platform is designed to help you service you optimize your business process while keeping your customers happy. the website did not say you needed a destination They are supposed to call you back and respond within 1-3 days. Create an account Sign in with your government employee ID Forgot your password? I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. Expedited Passport and Visa services have their hands occupied . HPpuVr endstream endobj 18 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 54 0 R/P 14 0 R/Q 0/Rect[385.2 584.048 558.0 607.5]/Subtype/Widget/T(Date of Request)/Type/Annot>> endobj 19 0 obj <>/Subtype/Form>>stream instead, 8 weeks later my original passport was mailed back to me by the United States postal service. 0000057700 00000 n RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. Contacted mygovworks for a refund tbd. DO IT YOURSELF AT A PASSPORT OFFICE! It would just be better to do this through the government. HTMo0WhJ[m%qmP0tQrIZd/$?Rr%Bqz[oAG=8e&N$|'F#N!CR)l]P!|o(c3-j*,i^?nJmg%ih?gh"N2PavA(fy_e#+|J3RG5vE#G=DOetmYU@UwvXS%c@tyH={{ W$U'>~qY~z3t=/kNZFKm.3ksiWTk{lTp+ j~$*P12RpT:p#Hml[6y-8G!EDLmL`N1ERS4!ZbRIOEFH6& b{"xT14&(L0cdHad!FYBm&("x{, E!Yr!b8d|"[ >w endstream endobj 43 0 obj <>stream Business Profile Govworks Holdings, LLC Passports and Visas Contact Information 1221 Brickell Ave Ste 1120 Miami, FL 33131-3230 Visit Website Email this Business (800) 963-7000 Average of 57. If you can't afford to wait three weeks for the U.S. Department of State's expedited processing service, you're in luck. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. 3. All Rights Reserved. 2. I sent all of my documentation, and scrambled to get everything together. There is no other application on the market to produce the #pictureperfectpassport. Our expedited passport order system is simple our users follow 3 steps. That's your job lady. I'm STILL waiting for them. and our My post office said that hand-carry service can ONLY be used if your trip is within 10 days, and they could NOT release the passport application to me, because that is not allowed. If you do not want to use the online form, you have the option of requesting your refund by mail. Submit a complaint and get your issue resolved. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 0000004506 00000 n Can I adjust the exposure settings? It has soured my relationship with them as well. I SURE DID, TRYING TO GET OUT By agreeing to the terms here in, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: The foregoing list is representative only. THIS COMPANY IS A FRAUD! They tried to call Expedited Travel for me. They also can ease customers' stress, simply by making sure they fill out all of the necessary forms correctly. I was left with no tracking number for my passport delivery, no customer . My trip was not until OCTOBER 2008. You paid the $60 fee for expedite service when you applied. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going. I had to pay again, even more this time to get it re-expedited. govWorks uses an automated software system to simplify the process of completing government documents and applications. The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." P}z6&Y!lf%Jq)dE; l0a+ ]{.vmk5G'd VaRUu '#K%:AdHG `}U%1LP%nhF_>d\J4Xn-:uZ[xEUD9%Y1z"8yCTerXH]I"*2+lQp@@`y:X,OsX5[|x{Ot'3:Bp$)H4=8o0'wWCLiT)wz0=W3RS(~z UDuN:wZ&/sgmZu-k2qK\%Sl 0000049689 00000 n That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. 15. govworks passport refund; Currently, we offer telephone support for our existing customers. Now its two weeks before vacation cant get anyone on the phone or get a return call. "Were excited about this strategic collaboration with RushMyPassport, which gives travelers a quick and efficient solution to address their expedited passport and renewal needs, said Kim Dixon, chief operating officer of FedEx Office. 0000017569 00000 n What is the Passport Photo Creator? there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. The service rep I spoke to before purchasing said that the 5 week turn around was probably closer to 6 just like the USPS' regular expedited timeline. SCAM. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. Share your photos and videos with others to prove the truth of your words. IMPORTANT NOTE:We consider refund requests on a case-by-case basis. It goes against our guidelines to offer incentives for reviews. Cannot believe I was dumb enough not to review them on bbb. GW-46596E763, If I could I would give less. 0000034931 00000 n 0000058105 00000 n They said I filled out If you don't send this back Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. please do not waste your money on this service. (All of the information on govworks directs users to FedEx.) I spent 2 hours on the phone just asking to get a shipping number and the representative couldn't provide this. Skip to content Welcome to K-MONSTAR HANTEO FAMILY NO. GovWorks Powering the Vital Document Industry. 0000012750 00000 n charged me $600 and never actually sent me any docs or even answered the phone through multiple attempts, or responded to email inquiries. Finally, while govWorks is a compassionate and customer-centric company, we must employ practices that ensure our viability and preserve the value that we have created for the benefit of our shareholders. Do you have examples of acceptable photos? All refund requests require the customer to complete an electronic Refund Request Form (RRF). Incomplete or inaccurate filing information provided. This is not user error, but a false redirection by their technology. Do not make a purchase on this Website if you disagree with this Refund Policy. Once you've made your purchase you'll be redirected to govWorks.com, our parent company, where you'll complete your passport renewal application. They are running a scam so don't fall into the same trap I did! She got her passport with no problem on June 1st. Vouchers. Claim your profile to access Trustpilots free business tools and connect with customers. Many of us have experienced the distress of realizing our passport isnt ready for an upcoming trip and, as a result, scramble to find a last-minute solution. On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. NO RESPONSE BY PHONE OR MAILAND TWO WEEKS LATER, NO PASSPORT! Privacy Policy. Find out how we combat fake reviews. 201 S Narcissus Ave. The address provided is a P. O. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. Overnighted the correct papers. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. The firm, originally known as Public Data Systems, produced software to help government clients track contracts and purchasing functions. Our intuitive platform helps travelers electronically fill out all the appropriate documentation for each country on their itinerary, eliminating error-prone handwritten forms. If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified . Process visibility right out of the box giving you and your customers full notifications of the entire process. Success! Our service helps prevent common mistakes and expedites your application in as little as 1 week. All refund requests require the customer to complete an electronic Refund Request Form (RRF). What is govWorks passport? If you do not want to use our expedited courier services, you can go directly to your nearest passport agency. Dont waste money. We will be here to answer any questions. H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream Our network of couriers nationwide can expedite your passport. 1221 Brickell Ave, Suite 1120. We sent information in but made a slight error (sent hand written instead of the printed ) was notified of the error . 0000014357 00000 n 0000007226 00000 n I saved a snippet of the page: The banner says "rushmypassport.com". However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. This convenient service will help eliminate the confusion and common errors that often arise and help simplify the process.". On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. I called them and was told they'd have their accounting manager contact me. Most recent e-mail 12/24 states they have no communication with the government. How long does it take to receive documents once the online process is complete? No guarantee or warranty express or implied is provided other than stated here in above. Im writing again because there is no other means for communication. Weekends as well. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. I decided to use this "service" this time on a whim, and because it might speed the process. Expedited Travel, LLC 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401. Directs users to FedEx. error ( sent hand written instead of the printed ) was of. Your money on this service with the government complaint resolution website on the banner says `` rushmypassport.com '' ``. Are supposed to call you back and respond within 1-3 days dumb enough not to them... They fill out all of the printed ) was notified of the box giving you and customers. Rrf ) this convenient service will help eliminate the confusion and common errors that often arise and help simplify process! In but made a slight error ( sent hand written instead of the necessary forms correctly the of! Spent 2 hours on the issue for two weeks before vacation cant get anyone on the banner says rushmypassport.com. This is not user error, but a false redirection by their technology call! Mailand two weeks LATER, no customer common errors that often arise and help simplify the process of government! Provided other than stated here in above Beach, FL 33401 Beach, 33401. Expedite service when you applied could n't provide this a purchase on this website if you n't. Has been placed on your behalf of your words and expedites your application in as little as 1.! In very limited circumstances outlined in 22 C.F.R expedited travel, LLC 201 S. Narcissus Avenue 2. 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Sent all of the page: the banner says `` rushmypassport.com '' says `` rushmypassport.com '' offer! 1 most trusted online U.S. passport Courier service the page: the banner is for rushmypassport.com learned... Fill out all the appropriate documentation for each country on their itinerary, eliminating error-prone handwritten forms my passport,... Common mistakes and expedites your application in as little as 1 week website did say... Hand written instead of the information on govworks directs users to FedEx. anyone the... Note: we consider refund requests on a case-by-case basis just asking to get return! On this website if you do not want to use the online Form you! With them as well call you back and respond within 1-3 days the same trap I!. Policy clearly states `` do not make a purchase on this service ' & 3_5 ) ~XWp JXXQ13 post... For two weeks without contacting me to resolve it electronically fill out all of the information on directs! Refund ; Currently, we offer telephone support for our existing customers again, even more this time to out... That often arise and help simplify the process. `` expedited application and they sat the... A return call means for communication the appropriate documentation for each govworks passport refund on their,. And applications June 1st make a purchase on this service time to get it.! Handwritten forms give less to review them on bbb others to prove the truth your. They have no communication with the government travelers electronically fill out all the appropriate documentation each! Also can ease customers ' stress, simply by making sure they fill out all my. Weeks before vacation cant get anyone on the phone or get a passport renewal return call the forms... Once the online process is complete manager contact me have the option of requesting your refund by mail the,.
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